Customer Success Manager, UGC Campaigns

Launchpoint helps brands pay everyday creators to make short-form videos about their products on TikTok, Instagram, and YouTube, and runs those campaigns at a scale no one else can. The New York team of about 20 already works with 300+ companies, mostly venture-backed or enterprise brands spending $20K to $500K a month on creators, including Uber, Capital One, Kalshi, Dr Pepper, and Higgsfield. It has grown 200 to 300% month over month for the last five months. About half of people's attention now goes to creators, while creators get about 2% of global ad spend, and running these programs is still mostly manual.

The platform handles a campaign from start to finish: finding creators, briefing them, reviewing their videos, tracking views, turning top videos into paid ads, and paying creators. Its AI screens creators on the content they actually post and matches them to each brand from a pool of 160,000+ verified creators. Creators post five to seven times a week on accounts dedicated to the brand and get paid by the view. More than 50 brands each passed 100 million views in a single month for under $3 per thousand views. Because pay is tied to views, every video is checked for faked or bought views before money moves, and Launchpoint blocked more than $500K in fraudulent payouts in one month. Higgsfield alone runs 1,000+ creators on the platform, with 530 million+ views.

The CEO came from Deutsche Bank. The CTO came from Shopify. Seed stage, about 11 to 50 people, founded in 2025, in New York.

Launchpoint is hiring a customer success manager for UGC campaigns. You own brand relationships from kickoff to renewal and make sure every campaign delivers. You run some of the largest creator programs in the world, with hundreds of creators live at once, for brands such as Uber, Capital One, Kalshi, and Dr Pepper that hold creator content to the same standard as their paid ads. With the brand, you turn a goal into a plan and answer for the outcome. With creators, you coach them until the content performs.

You own a book of brand clients. You turn goals into briefs creators can execute. You coach creators on hooks, formats, and posting strategy. You track performance, report results, and recommend what to change. You drive renewals and expansion by showing clear results. You work with ops and the creator team to keep campaigns on schedule, and you feed what you learn back into the product.

Bar: 2 or more years in customer success, account management, or client services. Hands-on UGC experience: you have run creator campaigns, not only overseen them. You know what makes short-form content perform on TikTok, Reels, and Shorts. You can tell a brand plainly what is and is not working, and you can juggle several large campaigns. The strongest fit has run campaigns day to day at a UGC agency, a creator platform, or a TikTok Shop agency, and has built campaigns that did 8 or more figures in total views. Campaigns with tech, AI, or crypto brands are a plus. Secondhand UGC knowledge, only the brand side, no account ownership, no renewal numbers, or only one campaign at a time are misses. Any past or current association with Sideshift is a miss.

In office in Manhattan. Visa sponsorship is not available. Equity is about 0.5% to 1%. Unlimited PTO and health insurance. Posted work intensity is 9-5-5. Experience they have in mind is about 2 to 5 years. The process is an intro call, then a paid in-person work trial.